More information on the state's response to COVID-19's impact on small businesses More Info

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Division of Small Business

COVID-19 Customer Protection Standards





As the Division of Small Business, along with Lt. Gov. Bethany Hall-Long and the Delaware Prosperity Partnership, listened to business owner feedback during 11 virtual town halls in late April and early May, one of the takeaways was that businesses are worried about customers feeling comfortable coming into their establishments.

DSB looked for a way that businesses could provide customers with an additional level of confidence. Based on the general guidelines for all businesses in the Phase 1 guidance released on May 15, the Division of Small Business along with the Division of Public Health developed the COVID-19 Customer Protection Standards.

Businesses following the Standards can get a free front adhesive window sticker (click here to view) to put at their front entrance – one per location – as a way to show customers that they are working to follow the State’s safety guidelines.

The COVID-19 Customer Protection Standards is a voluntary, self-reporting program. Limitations apply. See below for how to participate and what business owners will need to send to business@delaware.gov to get the cling.

 

DIRECTIONS

 

Get the standards

Click here to download the 10-item checklist for businesses in all industries

Enact the guidelines

Put all 10 of the requirements in place at all of your business’s locations

Send in checklist

Check the boxes, email DSB a scan or photo (with business name & address)

Receive a cling

Keep an eye on the mail for a window cling to put up at your business

**If your business has multiple locations, and you have put the COVID-19 Customer Protection Standards in place at each of them, please note that in your email. This way the Division can send you the appropriate number of clings.**

 

 

Disclaimer
In order to provide notice to the public concerning the efforts of businesses to comply with the guidelines for operation include in the Delaware’s Recovery plan, the Division of Small Business (DSB) is offering businesses the opportunity to complete and submit the COVID-19 Customer Protection Standards checklist, an overarching set of guidelines by which all businesses in the state should operate, per the governor’s orders, in order to provide a safe environment for employees and customers. DSB is compiling and publishing a list of businesses that have submitted a completed checklist to enable the public to know of a business’s compliance based upon the information submitted by the businesses. DSB will also send a window cling for the business to put up at its location(s) to give customers a way to quickly know the business is making an effort to operate safely. While the Division will make every effort to keep the information up to date, we make no representation or warranties about the completeness, accuracy or reliability of the information provided by the businesses. In no event will we be liable for any loss or damage arising out of the use of this information.




business@delaware.gov

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